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ISEB > ITILF2011 Exam Q/A and Practice Software



Questions and Answers


ISEB ITILF2011

The ITIL Foundation - 2011

Questions and Answers : 40
Q&A Update On : October 20, 2017
File Format : PDF
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : All Versions including iOS 4/5/6/7
Android : All Android Versions
Linux : All Linux Versions
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If you are looking for ITILF2011 Practice Test containing Real Test Questions, you are at right place. We have compiled database of questions from Actual Exams in order to help you prepare and pass your exam on the first attempt. All training materials on the site are Up To Date and verified by our experts.

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Exam Simulator


ISEB ITILF2011

The ITIL Foundation - 2011

Exam Simulator Q&A : 40
Q&A Update On : October 20, 2017
File Format : Installable Setup (.EXE)
Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
Exam Simulator Software
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Exam Simulator Installation Guide

Killexams Exam Simulator is industry leading Test Preparation and Evaluation Software for ITILF2011 exam. Through our Exam Simulator we guarantee that when you prepare ISEB ITILF2011, you will be confident in all the topics of the exam and will be ready to take the exam any time. Our Exam Simulator uses braindumps and real questions to prepare you for exam. Exam Simulator maintains performance records, performance graphs, explanations and references (if provied). Automated test preparation makes much easy to cover complete pool of questions in fastest way possible. Exam Simulators are updated on regular basis so that you can have best test preparation. Pass4sure with Industry Leading Exam Simulator.


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    Updated on regular basis - Exam Simulator is updated as soon as any change in actual exams is done
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Preparation Pack (PDF + Exam Simulator)

ISEB ITILF2011

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    ISEB ITILF2011 (The ITIL Foundation - 2011)

    Questions and Answers : 40
    Q&A Update On : October 20, 2017
    File Format : PDF
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : All Versions including iOS 4/5/6/7
    Android : All Android Versions
    Linux : All Linux Versions
    Download ITILF2011 Sample Questions

    • Printable at high resolution
    • Portable Anywhere
    • Frequently Updated
    • Searchable Document
    • 24x7 Support

  • Exam Simulator Software

    ISEB ITILF2011 (The ITIL Foundation - 2011)

    Exam Simulator Q&A : 40
    Q&A Update On : October 20, 2017
    File Format : Installable Setup (.EXE)
    Windows Compatibility : Windows 10/8/7/Vista/2000/XP/98
    Mac Compatibility : Through Wine, Virtual Computer, Dual Boot
    Download Software Exam Simulator Software
    Download ITILF2011 Sample Exam Simulator Exam Simulator Installation Guide

    • Real Test Experience
    • Fastest Test preparation
    • Compatible with all Windows OS
    • Accuracy Ensured
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3 Months
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  • 98% Success Rate
  • Confidentiality Ensured
1 Year
$122.00 $183
  • PDF + Exam Simulator
  • 1 Year Download Account
  • Up to Date Q & A
  • Instant File Download
  • 98% Success Rate
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ITILF2011 Questions and Answers

ITILF2011


  1. A set of specialized organizational capabilities for providing value to customers in the form of services

  2. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

  3. The management of functions within an organization to perform certain activities

  4. Units of organizations with roles to perform certain activities


Answer: A


QUESTION: 35

What is the BEST description of the purpose of the service operation stage of the service lifecycle?


  1. To decide how IT will engage with suppliers during the service lifecycle

  2. To proactively prevent all outages to IT services

  3. To design and build processes that will meet business needs

  4. To deliver and manage IT services at agreed levels to business users and customers


Answer: D


QUESTION: 36

Which one of the following statements BEST describes a definitive media library (DML)?


  1. A secure location where definitive hardware spares are held

  2. A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected

  3. A database that contains definitions of all media CIs

  4. A secure library where definitive authorized versions of all software and back-ups are stored and protected


Answer: B


QUESTION: 37


Consider the following list:

  1. Change authority

  2. Change manager

  3. Change advisory board (CAB)

    Which one of the following is the BEST description of the items above?


    1. Job descriptions

    2. Functions

    3. Teams

    4. Roles, people or groups


      Answer: D


      QUESTION: 38

      Which of the following service desk organizational structures are described in service operation?

      1. Local service desk

      2. Virtual service desk

      3. IT help desk

      4. Follow the sun


        1. 1, 2 and 4 only

        2. 2, 3 and 4 only

        3. 1, 3 and 4 only

        4. 1, 2 and 3 only


Answer: A


QUESTION: 39

Which one of the following are the two primary elements that create value for customers?


  1. Value on investment (VOI) and return on investment (ROI)

  2. Customer and user satisfaction

  3. Service requirements and warranty

  4. Resources and capabilities


Answer: D


  1. A request from a user for information, advice or for a standard change

  2. Anything that the customer wants and is prepared to pay for

  3. Any request or demand that is entered by a user via a self-help web-based interface

  4. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting


Answer: A

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